Brimir – An Open Source Ticket Manager
Posted · Category: Tools
Brimir is an open source ticket manager that can be used to handle support requests via incoming email. You can declutter your support inbox. Provide support with a team of different agents and a perfect overview of all your communication. All using an open souce product.
Brimir allows you to send and receive support emails through a friendly web interface. Received emails are converted to tickets, which can be assigned to agents. Brimir supports all features you would need in a helpdesk support system. Incoming email support, reply via email, customizable user signatures and much more.
Requirements: Ruby on Rails
License: GNU Affero General Public License Version 3