Comments on: HelpDesk Pilot Web Based Support Ticketing System

By: Maya

Maya — Tue, 20 Jul 2010 09:58:01 +0000

need a solution for stuck while login the client side of helpdeskpilot and also some good tutorial about the working of code

By: Maya

Maya — Tue, 20 Jul 2010 09:55:48 +0000

what is actually happening while login in client side of ticket and some login,it get stuck and not responding only ticket.php is toogling.what is the reason index page redirection while login is the reason?

By: Gaurav

Gaurav — Thu, 21 Jan 2010 07:46:09 +0000

Thanks for this. I was just about to purchase helpdesk (Which seems great) Just installing it on my server and will give you some feedback

By: Tyler

Tyler — Mon, 23 Feb 2009 02:56:26 +0000

I too wonder why this is on here – it’s not open source, nor is it free.

By: Nismoto

Nismoto — Fri, 13 Feb 2009 21:33:52 +0000

I thought webappers.com hunts the best open source resources for web developers.

Why is this in here?

By: Max

Max — Fri, 13 Feb 2009 07:34:22 +0000

There's always accord5's trellis desk, which wepappers did talk about. Its free. They're working on v2 now, so things look good.

By: George

George — Thu, 05 Feb 2009 19:48:59 +0000

Very nice help desk software, thanks for the link.

@jason – i just checked the online demo has a lot reports under the statistics tab including some date range filters. you may want to check out.

By: meech

meech — Thu, 05 Feb 2009 18:02:58 +0000

At first I was excited to see this posting, but i was incredibly disappointed with their licensing costs. Additionally, i haven’t come across too much stuff on webappers that requires coughing up a good chunk of dough like this, so that was a disappointment there as well. Otherwise, i enjoy your site (as it is my homepage)!

By: david

david — Thu, 05 Feb 2009 15:46:17 +0000

small correction: intuitive

By: jason

jason — Thu, 05 Feb 2009 15:23:27 +0000

does it have reporting? ie what users closed what tickets in a date range? a lot of these apps seem to be missing that.