Comments on: HelpDesk Pilot Web Based Support Ticketing System

By: Gaurav

Gaurav — Thu, 21 Jan 2010 07:46:09 +0000

Thanks for this. I was just about to purchase helpdesk (Which seems great) Just installing it on my server and will give you some feedback

By: Tyler

Tyler — Mon, 23 Feb 2009 02:56:26 +0000

I too wonder why this is on here – it’s not open source, nor is it free.

By: Nismoto

Nismoto — Fri, 13 Feb 2009 21:33:52 +0000

I thought webappers.com hunts the best open source resources for web developers.

Why is this in here?

By: Max

Max — Fri, 13 Feb 2009 07:34:22 +0000

There's always accord5's trellis desk, which wepappers did talk about. Its free. They're working on v2 now, so things look good.

By: George

George — Thu, 05 Feb 2009 19:48:59 +0000

Very nice help desk software, thanks for the link.

@jason – i just checked the online demo has a lot reports under the statistics tab including some date range filters. you may want to check out.

By: meech

meech — Thu, 05 Feb 2009 18:02:58 +0000

At first I was excited to see this posting, but i was incredibly disappointed with their licensing costs. Additionally, i haven’t come across too much stuff on webappers that requires coughing up a good chunk of dough like this, so that was a disappointment there as well. Otherwise, i enjoy your site (as it is my homepage)!

By: david

david — Thu, 05 Feb 2009 15:46:17 +0000

small correction: intuitive

By: jason

jason — Thu, 05 Feb 2009 15:23:27 +0000

does it have reporting? ie what users closed what tickets in a date range? a lot of these apps seem to be missing that.

By: shin

shin — Thu, 05 Feb 2009 11:26:30 +0000

$299.95 is too much for me. Is there any free one?