Customer support is very important to a successful web application. No matter what web application you have developed, you need a easy to use customer support system for your users. So that they can contact you easily when they have encountered any problems. And then you can provide them quick responses.
HelpDesk Pilot is a web based Help Desk and Trouble Ticket System. With a robust email parser Helpdesk Pilot enables you to turn customer emails into tickets. You can reply to many tickets at once using the Mass Reply feature. Ideally you can send mass reply to all tickets that have raised the question, bug or issue. Every action on a ticket by any member of the application is tracked. This activity log is available below every ticket, ordered chronologically.
I found Installing Helpdesk Pilot is very easy and takes only a few minutes. It runs on any server supports PHP and MySQL. The user interface looks very clean and intuitive on both the admin and customer area. I am sure you are able to provide better customer service and turn requests around much quicker with Helpdesk Pilot. Overall, it is one of the best systems you can find.
There are over 11,000 active customers in over 60 countries using Helpdesk Pilot. You can see some big names, e.g. at&t, verizon, IBM and etc… It is free to get started with Helpdesk Pilot by taking a 15-day trial hosted on their servers. Why not give it a try?
License: 15-day Trial