ACCORD5 is a company creates awesome web applications that make people happy. I agreed that the maintain perfectionist-level standards for their work. They have recently released a User-friendly help desk system called “Trellis Desk“. Trellis Desk is a powerful, robust help desk solution for your business. Improve your company’s service by allowing your customers to quickly and easily submit support tickets to your team. Trellis Desk sports a range of advanced features to revitalize the way your business handles customer support. Even better, it’s completely free; you don’t have to pay any license fees to use Trellis Desk.

Basic documentation and peer-to-peer support is also included at no charge, but to receive official customer support for Trellis Desk from ACCORD5, you’ll need to purchase a support plan.

Requirements: PHP 4.3+, MySQL 4.1+, GD 2 with FreeType support
Demo: http://demo.accord5.com/trellis/
License: License Free